You don’t need to overhaul your MSP to start getting value from AI. You need to find one task your team is tired of repeating. Meredith Payne returns to the show at TD SYNNEX Inspire in Greenville to talk about her work leading digital growth and customer success, what’s changing inside Partner First, and how MSPs can put automation to work without making everything more complicated.

I ask Meredith where smaller providers should start, whether human help is sticking around, and how to know if these tools are actually improving the business. Her advice is to start small, learn as you go, and look beyond placing orders to see what your customer data can help you do next.

=== Chapters

00:11 Welcome and Meredith Payne Returns
01:57 PartnerFirst, Agent Bridge, and MCP
06:20 Keeping Human Help Alongside AI
07:33 Learning From Failure and Starting Small
09:28 Exploring Greenville and Fall for Greenville
12:28 Customer Insights Beyond Quotes and Orders
14:59 Helping Partners Adopt Digital Tools
16:18 What Should Your MSP Fix First?
18:27 Inspire Vendor Floor and Favorite Swag
21:02 Closing Thoughts and Thank You

=== Guest: Meredith Payne, TD SYNNEX, Vice President, Digital Growth & Customer Success

Website: https://www.tdsynnex.com/
LinkedIn: https://www.linkedin.com/in/meredithnpayne

=== Resources / Books / Podcasts / Apps

Partner with TD SYNNEX: https://www.tdsynnex.com/na/us/en/partnerfirst.html
MSP Evolve: https://site.tdsynnex.com/msp-evolve/p/1
PartnerFirst Digital Bridge: https://www.tdsynnex.com/na/us/digital-bridge/ai-agent/
Agent Bridge: https://news.tdsynnex.com/news/td-synnex-unveils-ai-that-works-alongside-partners-expanding-partnerfirst-with-agentic-capabilities/
PartnerFirst MCP Connector: https://news.tdsynnex.com/news/td-synnex-unveils-ai-that-works-alongside-partners-expanding-partnerfirst-with-agentic-capabilities/
PartnerFirst Customer Lifecycle Offering: https://news.tdsynnex.com/news/td-synnex-unveils-ai-that-works-alongside-partners-expanding-partnerfirst-with-agentic-capabilities/
TD SYNNEX Inspire: https://www.tdsynnex.com/na/us/inspire/
Fall for Greenville: https://www.fallforgreenville.net/
Falls Park on the Reedy: https://www.greenvillesc.gov/falls-park

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Ian King on Samsung (Audio)

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