Support
We're here to help.
Whether you have a question about your account, a payment, or how the platform works, this page will point you in the right direction.
1. Self-service resources
Many questions are already answered in our documentation. Start here before reaching out:
2. Contact us
If you can't find the answer you need, send us an email and we'll get back to you as soon as possible.
Support email
contact@onionpodcasts.comWe aim to respond within 2 business days. Response times may be longer during weekends and public holidays.
3. What to include in your message
To help us resolve your issue quickly, please include:
- A clear description of the problem or question.
- The device and browser (or app version) you are using.
- Steps to reproduce the issue, if applicable.
- Any relevant screenshots or error messages.
4. What we can help with
- Account access, login issues, and password resets.
- Subscription and billing questions.
- Issues with audio playback or the mobile app.
- Content or copyright concerns.
- Data privacy requests (access, deletion, rectification) under GDPR.
5. Legal & privacy
For legal and privacy matters, you may also find the following pages helpful: