About this episode
summary In this episode, Amas Tenumah and Bob Furniss explore the rapidly evolving world of AI, chatbots, and their implications for contact centers. They discuss real-world experiments with AI agents, the future of customer service, and how businesses can prepare for a world where bots may replace human agents. key topics AI and chatbots in contact centers Real-world AI experiments with Muse Implications of AI replacing human agents Customer experience in a bot-driven world Business strategies for AI adoption
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Episode Details
- Author
- Amas Tenumah & Bob Furniss
- Show Type
- full
- Audio Format
- audio/mpeg