About this episode
Bob interviews Amas about his latest book "Waiting for Service" "If our industry could get the waiting part right before worrying about the quality of service..." Amas "So if you are listening to our podcast, he is not talking about you, he is talking about the other contact center professionals." - Bob
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Episode Details
- Author
- Amas Tenumah & Bob Furniss
- Show Type
- full
- Audio Format
- audio/mpeg