Why Human Connection Still Matters in the Age of AI | Jule Salem

Jule Salem, Managing Director of Salem Solutions and CFO of Enable America, joins the E2E Podcast to talk about the unexpected staffing opportunity that led her to build her own company. Jules shares how a last-minute request to staff 200 call center agents became the foundation for Salem Solutions, why specializing in contact center staffing helped the company find its niche, and what she has learned about building a people-first culture as the business has grown. She also discusses the warning signs that can signal a team is becoming disconnected, the changing skill requirements for contact center talent, and why human connection still matters as AI reshapes the industry. The E2E Podcast, brought to you by the American Staffing Association, is the premier source for career growth and industry insights. Each episode will feature in-depth interviews with executives, leaders, and trailblazers who have made an impact in the professional world. These guests will share their personal career stories, the decisions that shaped their path, and their perspectives on the current challenges and opportunities they face on a daily basis. Stay up to date on all things E2E and ASA on LinkedIn at https://www.linkedin.com/company/american-staffing-association and our website at americanstaffing.net/e2e-podcast .