#374 Technology & Change Management with Jamie Hellen, Franklin, MA

Doing it all. Jamie Hellen, Town Administrator for the Town of Franklin, Massachusetts, joined the podcast to talk about innovation, change management, and responding to COVID-19. He shared how the Town takes a customer focused approach to their work and the freedom departments have to implement new technology. He also discussed how smaller local governments have to manage large issues with fewer resources. Host: Kirsten Wyatt