The Evolving Postal Retail Network: Are Post Offices Still Essential?

Joy Sanzone and David Neu of the US Postal Service Office Of Inspector General (OIG) join Bob to discuss their new "White Paper" that explores the evolution of the USPS' retail network and how the network is adapting, or not adapting, to the the dynamic postal environment. Joy, David and Bob talk about how the Postal Service's "universal service obligation" informs the postal retail footprint, whether the obligation needs to be more clearly defined and if there is something to learn from the experience of foreign postal authorities. In addition, Bob references the upcoming Postal Service Health Benefits Program Open Season and the departure of Postal Regulatory Commission Chairman Michael Kubayanda from the agency.