EP 93 | Lisa DeFalco | Founder, TPG Inc.

"This call may be monitored for quality assurance purposes". That famous tag line is the brainchild of Lisa DeFalco, Founder & CEO of TPG Inc. We go into great depth in discussing ANNA, the AI Innovation created by TPG, and all of her capabilities. You will learn about the great advances of the company in the past year, the Fortune 100 clients they serve, examples of complex problems ANNA is helping to solve, and how Lisa is building a world class management team and company culture. Don't forget to check-out EP 60 to learn more about Lisa. For more information on TPG Inc. visit https://tpginc.com Follow TPG Inc. on Instagram or Facebook Host/Interviewer: M. Troy Bye, Owner, Our Town Podcast Website: www.ourtownpodcast.net Spotify Channel: https://spoti.fi/3QtpT8z Audio available on all platforms - just search for "Our Town Podcast" Follow us on social media: LinkedIn: http://bit.ly/41rlgTt Facebook: https://bit.ly/ourtownpodcast Instagram: https://www.instagram.com/ourtownpodcast/ TikTok: http://bit.ly/3XIFsgo Episode Timeline: 00:00 Start 01:02 Breaking the News 03:54 First Sponsor 05:17 Recap of EP 60 07:33 Panel Speaker/Publicity 09:00 ANNA is here 14:06 Diving into ANNA 18:24 ANNA's Role in the Call 21:34 United Airlines Example 25:04 Occurrence vs. Effective Influence 27:30 Morgan & Morgan 29:44 Calculating Satisfaction 34:55 State of Customer Service 38:06 Preserving TPG's Reputation 41:30 TPG's Community 44:07 AI and Machine Learning 47:31 Innovation of the Year 51:46 Complex Concepts/Deliberate Practice 57:22 NVIDIA News 01:01:45 Leading People 01:04:12 Proliferation of TPG 01:09:28 When the Idea for ANNA was born 01:11:10 The Value of 3 G's at TPG 01:15:11 Final Thoughts/Shoutouts