A Guide on How to Hire and Retain Top Technicians

Lydia Brewster works in her family business, but she’ll also be the first one to tell you that they don’t operate as a family, but rather as a team. This mindset has served her well and motivated her to come up with some unconventional yet extremely effective strategies for hiring and retaining some of the top technicians in the country. Her success lies in her very pragmatic and “no nonsense” approach to vetting qualified candidates and her unwavering commitment to help her team to continuously improve their skills through regular training. As the General Manager at Aqua Clear Water Systems , Lydia and her team work hard to deliver fresh, clean water to homeowners in Tennessee. She stops by to chat with us about her professional experience and how she interviews and onboards candidates for her company. Join us as we discuss: [4:56] The challenges of hiring the right people [8:40] Lydia’s successful interview process [29:04] The importance of having a good training and onboarding process Check out these resources we mentioned during the podcast: Aqua Clear Water Systems ServiceTitan You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts , on Spotify , or here . Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Prometheus Award Nominations Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.