Episode 79: “We’ve Got to Grow Quick”: When Growth Is Necessary for Survival

When you learn that your child will have many medical needs before he is born, you have to grow your business fast. Marriages with a special needs child are 70% likely to fail, and marriages with a co-owned business are 50% likely to fail. But today’s guests, Richard and Felicia Flourny, Owners at A-Total Plumbing , have not only survived but thrived, growing their solo business to 32 employees and recently undertaking a complete business model shift. Join us as we discuss: - The origin story of A-Total Plumbing - Role distribution between Richard and Felicia - Switching from home warranty to a retail business model - Why the Flournys are hiring a Dream Manager - Customer service insights to 4.8 stars across over 1K Google reviews Check out these resources: - Mentor Chris Hunter - The Dream Manager by Matthew Kelly Ep. 76 w/ Jessie Cannizzaro Know a business that could use a bit of muscle from ServiceTitan? Refer them here! To hear more stories from the trades, subscribe to Toolbox for the Trades on Apple Podcasts , Spotify , our website , or anywhere you get podcasts. Hosted on Ausha. See ausha.co/privacy-policy for more information.